1. Refund Eligibility

Refunds may be processed in the following cases:

• Technical errors resulting in multiple charges
• Incorrect amount deduction
• Unauthorized transactions
• Donor's request within the stipulated timeframe

Non-eligible Cases:

• Donations already utilized for charitable purposes
• Requests made after the refund timeframe
• Cases where 80G certificates have been issued (unless original is returned)

2. Timeframes

• Refund Request Window: Within 48 hours (2 working days) of donation
• Processing Time: 5-7 working days after request validation
• Bank Settlement: Additional 2-3 working days as per RBI guidelines
• Communication: Updates within 24 hours of request receipt

3. Refund Request Process

1. Email request to senafoundation.help@gmail.com with:
   • Donation Reference Number
   • Transaction ID
   • Amount
   • Date of transaction
   • Reason for refund
2. Attach proof of transaction/deduction
3. Provide bank account details for refund transfer
4. Submit any additional documentation if requested

4. Cancellation Procedures

4.1 Pre-transaction Cancellation

• Cancel before final payment confirmation
• No charges for cancellation at payment gateway
• Automated reversal for incomplete transactions

4.2 Post-transaction Cancellation

• Follow refund request process
• Subject to eligibility criteria
• Time limits apply as per refund policy

5. Fees and Deductions

• No processing fee for genuine refund cases
• Bank charges, if any, will be communicated
• Payment gateway fees are non-refundable
• TDS deductions, if applicable, will be adjusted

6. RBI Guidelines Compliance

• All refunds processed through banking channels only
• Digital payments handled as per Payment and Settlement Systems Act
• Records maintained for regulatory timeframe
• KYC verification for high-value refunds

7. Contact Information

For refunds and cancellations, contact: